We carefully prepare and package every Tatova Hata Canada order for shipment. The shipping options, charges, and estimated delivery times available for your order are shown at checkout.

Where applicable, duties and import charges are included in the amount shown at checkout. Customers will not be required to pay additional duties upon delivery unless otherwise stated at checkout.

Shipping Rates

Shipping rates are based on the delivery service selected for your order and are calculated according to the applicable courier rates and shipment details.

Any applicable shipping or handling charges will be shown before you complete your purchase.

Processing and Delivery

Orders are prepared for shipment as promptly as possible. Once an order has been transferred to the courier, delivery is subject to the courier's service standards and operating conditions.

Any delivery date or transit time displayed at checkout or provided through tracking is an estimate and is not guaranteed by Tatova Hata Canada.

Courier delays may occasionally occur because of weather, seasonal shipping volumes, transportation disruptions, or other circumstances outside our control.

We aim to prepare and hand orders to the courier on the same or next business day whenever possible. During peak periods, holidays, or unusually high order volumes, processing may take longer.

Tracking

Where tracking is available, tracking information will be provided after your order has been shipped.

Please ensure that the shipping address provided with your order is complete and accurate. Tatova Hata Canada is not responsible for delivery problems resulting from an incorrect or incomplete address supplied by the customer, except where required by applicable law.

Quebec Deliveries

For deliveries to Quebec, we may require a signature upon delivery and may charge an additional handling fee associated with this delivery requirement. Any applicable charge will be shown during checkout.

Refused and Undeliverable Shipments

If a shipment is refused, not accepted, cannot be delivered because of an incorrect or incomplete address, or is otherwise returned to us by the courier, the customer may be responsible for the shipping and return-to-sender charges incurred.

Where a refund is issued for such an order, applicable delivery and return charges may be deducted from the refund in accordance with our Return & Refund Policy and applicable law.

Delivered Parcels

Once carrier tracking confirms successful delivery to the address provided with the order, Tatova Hata Canada is not responsible for theft, loss, or disappearance of the parcel after delivery, except where required by applicable law.

Damaged Shipments

If your order arrives damaged, please contact us at support@tatovahata.com. Requirements for reporting shipping damage and obtaining a replacement, exchange, or refund are described in our Return & Refund Policy.

Questions

If you have any questions about the shipment of your order, contact us at support@tatovahata.com.