FAQ

Tatova Hata means "Father's House."

The name reflects our family's roots and the idea that home is more than a place. It's where traditions begin, memories are made, and meaningful objects become part of everyday life.

That feeling continues to inspire the pieces we create today.

At Tatova Hata, we bring together distinctive design, handcrafted glass artistry, and a family tradition of making.

Our collections go beyond ordinary decorations. Each piece is created with attention to form, color, and detail, offering something personal to gift, collect, or display.

We believe the objects people choose for their homes can become part of their stories — treasured, shared, and enjoyed for years to come.

Yes! We welcome corporate gifting, bulk purchases, wholesale orders, and custom commercial projects.

Whether you're looking for employee gifts, client appreciation pieces, event merchandise, or an exclusive collection, contact us and we'd be happy to help you find the right solution.

Absolutely! We develop custom handcrafted glass pieces tailored to your brand, event, or occasion.

Our designs can incorporate company logos, brand colors, architectural landmarks, commemorative artwork, and other creative concepts. From initial design development to production, we work with you to bring your vision to life.

Tell us about your project to discuss your ideas and requirements.

Yes! We work with hotels, resorts, museums, boutiques, destination retailers, and other businesses to develop exclusive handcrafted glass collections.

These can feature local landmarks, architecture, seasonal themes, or completely original designs created specifically for your business and audience.

Please visit our Contact page and share a brief description of your project.

If possible, include the products you're interested in, estimated quantities, and your desired timeline. Our team will review your inquiry and get back to you as soon as possible.

Visit our B2B page and select Apply for Wholesale to submit your application.

Our team will review your application and contact you about the next steps. Once approved, you'll receive access to special wholesale pricing.

Yes! We welcome collaborations with content creators, influencers, and affiliate partners whose audiences and creative direction align with Tatova Hata.

Interested in working together? Visit our Collaborations page to learn more about our opportunities and how to apply.

Simply visit our Collaborations page to explore available opportunities and submit your application.

We welcome creators and partners of different backgrounds and audience sizes, and we review each application individually.

Yes! We welcome affiliate partnerships with creators and partners who are interested in introducing Tatova Hata to their audiences.

Visit our Collaborations page to learn more about our affiliate opportunities and how to apply.

We're open to a variety of creative partnerships, including affiliate marketing, user-generated content (UGC), product reviews, social media content, and other promotional collaborations.

Have an unconventional idea? We'd love to hear it! We welcome fresh approaches and creative proposals that align with our brand.

Visit our Collaborations page to get started.

Yes! Our products are handcrafted and hand-painted, with careful attention to every detail. Depending on the design, the process may include mouth-blown glass, hand-finishing, painting, and decorative embellishments. Each piece reflects the skill and care of the people who create it.

Our collections are primarily made from glass, featuring hand-painted details and decorative finishes. Depending on the design, pieces may also include glitter, beads, crystals, metal fittings, or other decorative elements.

Because our products are handcrafted, small differences in color, brushwork, shape, finish, and decorative details are natural and contribute to each piece's individual character.

Some designs are also available in varying color palettes, as indicated on their product pages. In these cases, the colors you receive may differ from those pictured. A specific color palette is only guaranteed when a color selection option is available.

Handle your glass ornaments gently and clean them with a soft, dry cloth. Avoid water, cleaning chemicals, abrasive materials, and prolonged exposure to direct sunlight.

When not in use, store each ornament separately in protective packaging, ideally in a cool, dry place. We recommend keeping the original packaging for safe seasonal storage.

Our glass candle holders are designed for decorative use with suitable candles. Always use an appropriately sized candle, keep the holder on a stable, heat-resistant surface, and never leave a burning candle unattended.

Follow any specific instructions provided with your product.

Once your order has been dispatched, you'll receive a shipping confirmation email with tracking information, where available. You can use the tracking link to follow your parcel's journey.

You can purchase up to 25 pieces of the same product variant (SKU) in a single order, subject to availability.

Need larger quantities? We'd be happy to discuss a bulk or corporate order. Please contact us to explore the options.

We currently ship to addresses across Canada and the United States.

We aim to prepare and dispatch orders as quickly as possible, often on the same day.

During busy periods, please allow up to two business days for your order to be dispatched. Delivery time begins after your parcel has been handed over to the shipping carrier.

Shipping costs are calculated automatically based on your order and delivery address. You can view the available shipping options and applicable costs in your cart and at checkout before completing your purchase.

Delivery times depend on your location, the selected shipping service, and seasonal carrier demand.

Estimated delivery times are displayed at checkout, allowing you to choose the shipping option that works best for you.

We take special care when packing our glass products. Each piece is individually protected using suitable cushioning and secure packaging to help prevent movement and damage during transit.

Our packaging process is designed to ensure your handcrafted pieces reach you safely.

Applicable taxes and any import duties are calculated and included in the total payable at checkout, where applicable.

You can review the final amount before placing your order, so there are no unexpected import charges upon delivery.

Absolutely! Our handcrafted glass pieces are designed to be cherished, whether you're celebrating a birthday, holiday, anniversary, housewarming, or simply surprising someone special.

From decorative ornaments to candle holders and collectible figurines, our collections offer distinctive gifts for different personalities and occasions.

Yes! Simply enter the recipient's address as the shipping address during checkout.

We'll send the order directly to them, so you can share something special even when you can't deliver it in person.

We accept eligible returns within 14 days of delivery, subject to our return conditions.

Items must be returned in their original condition, with all applicable packaging and accessories. To request a return, please contact our support team.

For complete details, including eligibility, exclusions, and return shipping arrangements, please review our Return & Refund Policy.

Custom-made and personalized products are non-returnable and non-refundable.

While we don't currently offer personalization of individual items, we welcome custom orders for larger quantities, including corporate gifts, branded products, and exclusive designs.

Please contact us to discuss your requirements before placing a custom order.